Johnson is in charge of the patrol division of the Greenfield Police
activity logs and police reports, he detects an increase in residential burglaries
the previous month. The burglaries are being reported on the afternoon shift
return home from work. Most of burglaries are occurring in one neighborhood.
Johnson calls the afternoon patrol supervisor to inquire about the burglaries.
tells him he is aware of the problem and has been assigning officers to patrol
neighborhood. The supervisor notes that the burglaries are all on Thursdays and
but adds, “It’s like trying to find a needle in a hay stack.”
Johnson contacts the investigations supervisor and learns that he is also aware
in burglaries. The supervisor tells Johnson that they have fingerprints from
of the burglaries, but no suspects. He speculates it might be kids because most
losses are cigarettes, liquor and small amounts of cash.
Lt. Johnson talks to the day patrol supervisor, he learns that the supervisor
of an increase in burglaries because none have been reported during his shift.
says they have been dealing with loitering and disorderly conduct problems at
shopping center. He says high school kids are hanging around the video arcade
day, and he plans to meet with the high school principal to figure out why
Johnson realizes that patrolling and reactive investigations usually have a
on preventing burglaries. He decides on a new approach.
5: Decision Making and Problem Solving as a Manager
How might Lt. Johnson address the
burglary problem more effectively?
If Lt. Johnson decides on a
problem solving approach, who should he include in his
group of problem solvers? Be creative.
Can you suggest how inviting the
high school principal, the owner of the local arcade
and residents from the neighborhood where the
burglaries are occurring might be
Suggest a single problem that may
be causing other problems in the community.
How could this problem-solving
group be used is the future?