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Business

identify types of operational performance gaps or problems in the workplace

1-The Report should be exactly 3000 (executive summary, references and appendices are excluded)
2- The assignment details in the attached pdf from page 32 to page 35
3-Spacing should be a minimum of 1.5 lines
4-Always use Times Roman font. (Font size is 11 )
5- Wordings : Please make sure there are NO spelling mistakes!
Text: Hill & Hill 2017 and Slack & Brandon-Jones 2019
Task description
The objective of this assessment task is to identify types of operational performance gaps or problems in the workplace or service setting and how operational improvements could be addressed or remedied through adoption and application of operations management philosophies, principles and methods.
Imagine you are tasked as a senior project leader to review a specific department or workplace area (a made-up or real organisation and its current operations using a pseudonym) as agreed by your facilitator and or coach.
The selected organisation and department or area of operations for assessment can remain the same as that used for assessment 1, However, assessment Task 1 focused on digitalisation for workplace operational improvements, Task 2 focuses on non-digitalised solutions for workplace operational improvements.
This task requires students to undertake desk-based research drawn primarily from academic and scholarly sources applying such insights to a real-world context namely an organisation you currently work in or an organisational setting you are familiar with.
This assessment requires students to select two (2) contrasting approaches or methods used for operational improvements such as Lean or Agile. Students are required to critically examine the underpinning philosophies, principles and methods and application of two approaches to operations management.
Research should include operations improvement theories, perspectives, methods and, practices from prescribed textbooks (Hill & Hill 2017and Slack & Brandon-Jones 2019) and academic and grey literature. A minimum of five (5) scholarly or peer-reviewed journals is required to demonstrate currency in the research. You can also include two (2) relevant scholarly articles from the from recommended readings section in the unit guide (listed under weekly content).
You are then required to critically evaluate and discuss the respective approaches including implications for adoption and implementation of such approaches and methods to the respective workplace area or setting. Discussion would include strengths and shortcomings, cultural, behavioural and other considerations.
Additionally, these two contrasting approaches are examined for complementary or similar elements to support the two (2) operational improvement initiatives.
Your task is to produce a report pitched to a senior executive group on two (2) operational improvement approaches and methods to improve current operations and or service delivery.
Task content breakdown
Executive Summary
Include an abstract or summary of the key content that is covered in the report including findings and key recommendations.
Introduction
Include an introductory statement summarising the purpose of the report and areas that will be covered in the report including sections or topic (Approx. 100 words).
1. Area of operations for operational improvements
Describe an area of operations within a chosen organisation such as a department/division/SBU where operational performance is not meeting expectations.
Select two (2) specific operational problems/issues needing improvement within the chosen setting. Discuss contributing factors or reasons for these operational gaps or problems (e g. behavioural, people, or process related) and impacts of these operational performance problems on other organisational areas or external stakeholders (Approx. 400 words).
2. Approaches 1 and 2 (Includes names of approaches)
Critically discuss related operations management philosophies/principles and methods drawn primarily from recent scholarly literature (examples of approaches include Lean, TQM or Knowledge Management to name a few). This discussion provides a brief background on origins of these approaches to focus more on how these approaches are evolving including recent case examples where these approaches have improved operational performance (Approx. 1600 words in total for both approaches).
3. Discussion/Implications
Critically examine and appraise respective operational improvement approaches and practices. Evaluate the relative, strengths (value) and limitations (shortfalls) of these respective approaches in terms of adoption or implementation in workplace or service delivery operational areas (how these approaches could assist in addressing operational performance gaps and, how both approaches contrast and are complementary (Approx. 600 words in total for both approaches).
4. Key Recommendations: Recommend priority areas for design and implementation of operational improvements including people, processes, systems and change considerations. Include several high-level strategies/activities using bullet points or a list order (Approx. 150 words).
5. Conclusion: Conclude with a concise summary of key points and findings or observations discussed including any additional reflections about types of approaches for operational improvement and any future considerations for operational improvement strategies (Approx. 150 words).
Assessment Submission Requirements:
The assessment is to be written in a report format which includes a numbering system using the following headings:
• Executive Summary
• Table of contents
• List of tables and figures(optional)
• Introduction
1. Area of operations for operational improvements
2. Approaches 1 and 2
o Approach 1 (heading title for example TQM)
o Approach 2 (heading title for example Kaizen)
3. Discussion/ implications
4. Key Recommendations
5. Conclusion
Appendices (includes additional information such as models or frameworks)