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As the lock down measures are easing, you have been hired as a consultant by the Management Team to develop a service blueprint to demonstrate how the Covid-19 Government measures such as social distancing can be implemented at the hotel. Through doing this you must still ensure the hotel can
deliver the exceptional service it is renowned for.
ATTACHED FILES: i have attached some files from the book we are using is the customer service in tourism from hudson and hudson, reference source at the end of assigment brief.


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