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1st post to reply to:Bullying or incivility no matter where it takes place is completely unacceptable. What is worse is when you see professionals exhibit this behavior. In my previous job there was a nurse who had been injured on the job and was getting workman’s compensations. It was very evident that her back was injured and she was in a lot of pain. At first, she was given assignments that were a lighter load to handle, but then it became too much and she was placed in a desk job until the worker’s compensation could be settled. It was disheartening to see our coworkers and her so called friends turn against her and make rude and snide comments to her and about her assignments during report. They were all angry that she had an easy assignment and was making the same or more money than them. I took up for her when I was the charge nurse during my reports with the other staff, but it got to the point we had to go to our head nurse to let the abuse be known. The sad part is I do not think anything besides a slap on the wrist happened to the nurses who were being abusive. Nothing at all! I think that when the staff member first complained of the other nurse’s comments it should have been handled and understood that no further incivility would be tolerated without reprimand. To help prevent bullying hospitals are implementing guidelines and policies. Other strategies are for nurses to raise concerns and go up the chain of command (Glasper, 2018). Also, there are now ‘well-led assessments’ where hospitals are inspected, and staff concerns are assessed (Glasper, 2018). Hopefully, with these strategies, the bullying will become less and medical staff will learn there are consequences to this type of behavior.
Glasper, A. (2018). Protecting healthcare staff from abuse: tackling workplace incivility in nursing. British Journal of Nursing, 27(22), 1336–1337. https://doi-org.chamberlainuniversity.idm.oclc.org/10.12968/bjon.2018.27.22.1336
2nd Post to reply to: According to the American Nurses Association incivility can be categorized as “rude and discourteous actions, of gossiping and spreading rumors, and refusing to assist a coworker.” (2015, p.2) Unfortunately this kind of behavior can be found in almost every work place, and almost everyone has either experienced or witnessed it. My personal experience happened when I was during my clinical rotations. There was a CNA (certified nursing assistant) that believed that the nurse they were working was not helping them enough. Throughout the day the CNA would either make comments about the nurse and refuse to follow through with delegated tasks. During this situation I felt uncomfortable and wondered how they were going to resolve the issue. I asked the nurse what their plan was. They told me that you should always approach the person before going to anyone else. Thats exactly what they did. The nurse approached the CNA and asked they would be able to do to work together and come to an agreement. The CNA was very appreciative of the nurses actions and they were able to continue to work together and end their day on a positive note.
These kind of situations are uncalled for and make all involved uncomfortable. However there are solutions. A study showed “strategies to improve the civility culture among nurses’ are: assertive communication, team collaboration, leadership skills, civility education and patients’ safety culture.” (Bambi et al., 2017) I believe the best thing to do to prevent these kinds of situations is to communicate effectively. Almost every situation involving incivility is because of lack of communication. The situation that I had witnessed could have easily been avoided if they would have spoken to each other before it became an uncomfortable situation. At the end of the day the main goal is patient care and safety and this can be achieved by communicating with all involved and making sure all are on the same page.
American Nurses Association. (2015). Incivility, bullying, and workplace violence [Position Statement] (Links to an external site.)
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Bambi, S., Guazzini, A., De Felippis, C., Lucchini, A., & Rasero, L. (2017). Preventing workplace incivility, lateral violence and bullying between nurses A narrative literature review. Acta bio-medica : Atenei Parmensis, 88(5S), 39–47. https://doi.org/10.23750/abm.v88i5-S.6838

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